More Consumerization in The Workplace Please!
As consumer, we’re quick to embrace digital advancements as our lives become hubs of technological transformation. We’re using folding keyboards, streaming ledgers, 3D printing pens to make spare parts for our kids' toys and robots to HEPA-filter vacuum our overly-smartified homes (thanks Google & Alexa). We want stuff now and we would like it delivered yesterday (free shipping please). We’re uberly connected, overly engaged and expect apps to fix all our problems. Of course, we have this same expectation at the office. After all, isn’t the workplace THE hub of technological innovation and magical wonder?
Well, apparently not so much. Nearly half of employees (48%) wish their workplace technology performed just like their personal technology, according to a recent survey. (Let’s not forget that today, millennials account for 50% of the workforce. By 2030, they will comprise a whopping 75 percent, so it’s safe to say that expectation will increase.)
So, we gotta ask…In a world of dueling neural networks, babel-fish earbuds and AI (for everybody) in the cloud, why are people still working with outdated and ineffective tools? Isn’t there a price to pay for stagnating in old methods and stale approaches? Won’t there be long-term costs to your organization’s performance?
Technology is evolving at such a rapid pace that it becomes increasingly difficult to compete if your business relies on outdated technology. Outdated approaches, technology, or cobbled together solutions, limits your ability to respond to the needs of your organization and to the demands of your clients.
Expectations not Met
Employees and clients expect an exceptional user experience when they interact with technology. They won’t get that experience with a spreadsheet or workbook. Cue the stink eyes.
Working Harder NOT Smarter
More than a third of employees surveyed worldwide (35 %) feel their job is harder than it should be because of outdated processes and legacy technology, with numbers increasing for millennials and generation Z. Companies behind the technology curve can expect to take engagement, retention and recruiting hits as well.
New technologies such as Sensor Based Networks, RPA, AI and automation are forging ahead. If you're stuck on using antiquated technology and decades old approaches in the workplace, this inability to digitize and automate will undoubtedly impact the business.